Computer-mediated communication system network data: theoretical concerns and empirical examples
International Journal of Man-Machine Studies
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Privacy in the telecommunications age
Communications of the ACM
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Diffusion of e-mail: an organisational learning perspective
Information and Management
Modeling IT ethics: a study in situational ethics
MIS Quarterly
The cost of email within organizations
Proceedings of the 2000 information resources management association international conference on Challenges of information technology management in the 21st century
Communication Technology
Issues in the management of web technologies: a conceptual framework
International Journal of Information Management: The Journal for Information Professionals
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An email system is a critical business tool. However, as electronic business activity increases, ad-hoc email implementation, prolonged management neglect and user abuse of email systems have generated negative effects. Anticipating, managing and preventing these negative effects has become increasingly important as organisations struggle to derive benefits from these systems. Many organisations try to control the negative effects of email through a combination of policies and electronic monitoring. However, monitoring can be contentious and policies are often inadequate. This paper presents the results of a multiple case study investigation of email system monitoring and control in four organisations. The study highlights the need to formulate a coordinated and comprehensive response consisting of technical, formal and informal controls. The study reveals the effectiveness of email management committees, training, policies, and sustained awareness when combined with email monitoring. The paper concludes by identifying key factors for effectively monitoring and controlling email usage.