Collaboration in system administration

Authors:
Eben M. Haber;Eser Kandogan;Paul P. Maglio
Affiliations:
IBM Research, Almaden, San Jose, CA;IBM Research, Almaden, San Jose, CA;IBM Research, Almaden, San Jose, CA
Venue:
Communications of the ACM
Year:
2011

Information needs of system administrators in information technology service factories

CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
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Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing

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Proceedings of the X Brazilian Symposium in Collaborative Systems

Hi-index	48.22

For sysadmins, solving problems usually involves collaborating with others. How can we make it more effective?