System administrators are users, too: designing workspaces for managing internet-scale systems
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Usable Autonomic Computing Systems: The Administrator's Perspective
ICAC '04 Proceedings of the First International Conference on Autonomic Computing
Sysadmins and the need for verification information
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
System administrators as broker technicians
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Scripting practices in complex systems management
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Collaboration in system administration
Communications of the ACM
Collaboration in System Administration
Queue - System Administration
A heuristic-systematic model of end-user information processing when encountering IS exceptions
Information and Management
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Computer users spend a lot of time chasing down errors - following the trail of clues that starts with an error message and that sometimes leads to a solution and sometimes to frustration. Problems with error messages are particularly acute for system administrators (sysadmins) - those who configure, install, manage, and maintain the computational infrastructure of the modern world - as they spend a lot of effort to keep computers running amid errors and failures.