Error Messages: What's the Problem?
Queue - System Failures
Toward Exception-Handling Best Practices and Patterns
IEEE Software
The role of errors in learning computer software
Computers & Education
International Journal of Electronic Commerce
Error correction strategies of professional speech recognition users: Three profiles
Computers in Human Behavior
Safe Contexts for Interorganizational Collaborations Among Homeland Security Professionals
Journal of Management Information Systems
User disposition and extent of Web utilization: A trait hierarchy approach
International Journal of Human-Computer Studies
International Journal of Information Management: The Journal for Information Professionals
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IS exception management often relies on end-users for success. A key aspect of end-user management of IS exceptions is sufficient information processing before responding. However, end-users process information dynamically across different judgmental contexts and sometimes favor effort reduction over accuracy maximization. With today's IS tightly meshed with underlying organizational business processes, inappropriate end-user responses pose organizational risks. We therefore developed a theory-based research model which was designed to uncover the motivational mechanisms needed to provide effective information processing in this context. Empirical testing using 318 experienced users of Microsoft Excel supported our model.