IBM Systems Journal
Computer architecture (2nd ed.): a quantitative approach
Computer architecture (2nd ed.): a quantitative approach
Architecture and Dependability of Large-Scale Internet Services
IEEE Internet Computing
A Simple Way to Estimate the Cost of Downtime
LISA '02 Proceedings of the 16th USENIX conference on System administration
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Error Messages: What's the Problem?
Queue - System Failures
A1: end-user programming for web-based system administration
Proceedings of the 18th annual ACM symposium on User interface software and technology
Trust as an underlying factor of system administrator interface choice
CHI '06 Extended Abstracts on Human Factors in Computing Systems
interactions - Help! User assistance and HCI
Design guidelines for system administration tools developed through ethnographic field studies
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Work practices of system administrators: implications for tool design
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Sysadmins and the need for verification information
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
LISA'08 Proceedings of the 22nd conference on Large installation system administration conference
System administrators as broker technicians
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Scripting practices in complex systems management
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
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The people who run large-scale computer systems deserve the attention of the HCI community. These professionals work with increasingly diverse and complex hardware and software, large systems often characterized as "unknowable" by a single person. Relying on relatively crude tools, these professionals keep the technological world running. By improving the system administration work environment, the cost of computing and risk of downtime will be decreased while the deployment of complex, beneficial systems will increase.This one-day workshop will focus on the HCI problems of system administrators, specifically management of scale and diversity, problem solving, and system monitoring and notification. Our goal is to bring together (1) HCI researchers, (2) middleware user interface software developers, and (3) real-world system administrators to form a cross-disciplinary community around this topic.