Trust between humans and machines, and the design of decision aids
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
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Communications of the ACM
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CHI '03 Extended Abstracts on Human Factors in Computing Systems
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Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Work practices of system administrators: implications for tool design
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Sysadmins and the need for verification information
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
LISA'08 Proceedings of the 22nd conference on Large installation system administration conference
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Proceedings of the 13th International Conference on Human-Computer Interaction. Part III: Ubiquitous and Intelligent Interaction
Proceedings of the 13th International Conference on Human-Computer Interaction. Part IV: Interacting in Various Application Domains
System administrators as broker technicians
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
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System administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that underlies much of modern life. While Graphical User Interfaces (GUIs) are being offered as system administration tools, they mostly continue to use Command-Line Interfaces (CLIs). Based on an extensive survey of system administrators, we provide insights regarding this preference, analyze why many of these power users perceive CLIs as more effective than GUIs, and discuss findings as supported by observations from our parallel field studies. Our analysis indicates that cognition-based trust and monitoring play major roles in the interface preference for CLIs vs. GUIs. We also propose next steps for further exploration of trust in human-computer interfaces.