Central problems in the management of innovation
Management Science
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Splitting the organization and integrating the code: Conway's law revisited
Proceedings of the 21st international conference on Software engineering
The geography of coordination: dealing with distance in R&D work
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
How does radical collocation help a team succeed?
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Communications of the ACM - Adaptive middleware
Coordinating Expertise in Software Development Teams
Management Science
Problem-Solving Oscillations in Complex Engineering Projects
Management Science
Into the Black Box: The Knowledge Transformation Cycle
Management Science
Group awareness in distributed software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Understanding the Impact of Collaboration Software on Product Design and Development
Information Systems Research
Coordinating Expertise Among Emergent Groups Responding to Disasters
Organization Science
Coordination in Fast-Response Organizations
Management Science
Computer Supported Cooperative Work
Empirical evidence of the benefits of workspace awareness in software configuration management
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
The logic of practices of stigmergy: representational artifacts in architectural design
Proceedings of the 2008 ACM conference on Computer supported cooperative work
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Coordinating activities across groups in systems engineering or product development projects is critical to project success, but substantially more difficult when the work is innovative and dynamic. It is not clear how technology should best support cross-group collaboration on these types of projects. Recent work on coordination in dynamic settings has identified cross-boundary knowledge exchange as a critical mechanism for aligning activities. In order to inform the design of collaboration technology for creative work settings, we examined the nature of cross-group knowledge exchange in an innovative engineering research project developing a lunar rover robot as part of the Google Lunar X-Prize competition. Our study extends the understanding of communication and coordination in creative design work, and contributes to theory on coordination. We introduce four types of cross-team knowledge exchange mechanisms we observed on this project and discuss challenges associated with each. We consider implications for the design of collaboration technology to support cross-team knowledge exchange in dynamic, creative work environments.