A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Where the action is: the foundations of embodied interaction
Where the action is: the foundations of embodied interaction
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Organizational Routines as a Source of Continuous Change
Organization Science
"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mobility Work: The Spatial Dimension of Collaboration at a Hospital
Computer Supported Cooperative Work
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluating the deployment of a mobile technology in a hospital ward
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Invisible emotion: information and interaction in an emergency room
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Cooperative Work and Coordinative Practices: Contributions to the Conceptual Foundations of Computer-Supported Cooperative Work (CSCW)
Unpacking exam-room computing: negotiating computer-use in patient-physician interactions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Local-universality: designing EMR to support localized informal documentation practices
Proceedings of the 2013 conference on Computer supported cooperative work
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CSCW has long been concerned with how work is coordinated. A rich body of literature examines the mechanisms underlying cooperative work and the articulation of discrete tasks into meaningful sequences of action. However, there is less treatment of how workers balance multiple streams of work at once. In hospitals, the introduction of Health Information Technologies coupled with increased requirements for documentation means that workers must simultaneously care for and integrate two work trajectories: that related to the patient and that related to the medical record. Using data from an ethnographic study of labor & delivery nurses in a mid-size hospital, I describe the situated, embodied, and effortful work of coordinating multiple streams of action into a single coherent performance of work, a process I refer to as choreography, and present a number of choreography practices. I then describe implications of this perspective for CSCW.