In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
What is coordination theory and how can it help design cooperative work systems?
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Past and future emergency response information systems
Communications of the ACM - Supporting community and building social capital
Knowledge and Information Systems
Combining IS Research Methods: Towards a Pluralist Methodology
Information Systems Research
Coordinating Expertise in Software Development Teams
Management Science
Deploying Common Systems Globally: The Dynamics of Control
Information Systems Research
Coordinating Expertise Among Emergent Groups Responding to Disasters
Organization Science
Coordination in Fast-Response Organizations
Management Science
Information Systems Research
Developing dynamic capabilities in electronic marketplaces: A cross-case study
The Journal of Strategic Information Systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Information Resources Management Journal
Hi-index | 0.00 |
Research on crisis management recognizes the important role of information although few studies of crisis response deal explicitly with information systems. In this paper, we present a case study of Singapore's response to the SARS and Asian Tsunami disasters. Using the resource-based view of the firm as our theoretical lens, we examine three research questions: what IS resources are needed in crisis response, how are these IS resources bundled with other non-IS resources, and how are they effectively coordinated? Our analysis of the case suggests that existing assets such as information technology infrastructure, leadership, and collaborative networks and existing capabilities such as the ability to build and apply IT, the ability to recognize signals and the ability to see the big picture are critical during crisis response. The actions taken using these assets and capabilities include informing resolutely, gaining stakeholder commitment and agile mobilizing of people and IT. Our analysis further suggests that coordination mechanisms, namely the crisis response organizational, informational, and IT structures, are important facilitators of the response actions. The resulting framework of resource deployment during crisis response extends the resource based view of the firm into a cooperative setting, aiming to understand the nature of IS resource value in a cooperative context, and considers not just the resources per se, but the means of coordination the resources.