Software testing techniques (2nd ed.)
Software testing techniques (2nd ed.)
Testing IT: an off-the-shelf software testing process
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ACM SIGSOFT Software Engineering Notes
Managing the Testing Process: Practical Tools and Techniques for Managing Hardware and Software Testing
Managing The Testing Process
Testing Computer Software, Second Edition
Testing Computer Software, Second Edition
Lessons Learned in Software Testing
Lessons Learned in Software Testing
Systematic Software Testing
The Web Testing Companion: The Insider's Guide to Efficient and Effective Tests
The Web Testing Companion: The Insider's Guide to Efficient and Effective Tests
Software Testing Fundamentals: Methods and Metrics
Software Testing Fundamentals: Methods and Metrics
Managing conflict in software testing
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
The Art of Software Testing
Effective test metrics for test strategy evolution
CASCON '04 Proceedings of the 2004 conference of the Centre for Advanced Studies on Collaborative research
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Because of a shortage of IT specialists, many companies which are not involved in software development business are forced to use employees who have minimal or no any knowledge about software development and IT as testers (let's call them non-IT testers). The author of this paper has used years of experience in working with such testers to provide a description of them, looking also at their most typical testing styles and the problems which occur for testers, their colleagues and bosses, and the overall software development processes. Non-IT testers often feel like second-class employees, because they are forced to work in an environment in which they do not have sufficient skills. This paper reviews issues which should be taken into account when training these testers, including the question of what exactly they should be taught. Examples and conclusions are used to provide advice on the more effective use of non-IT testers to achieve positive results.