User participation and democracy: a discussion of Scandinavian research on systems development
Scandinavian Journal of Information Systems
Power, politics, and MIS implementation
Communications of the ACM
Implementing public information systems in developing countries: learning from a success story
Information Technology for Development
KPI-spported PDCA model for innovation policy management in local government
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
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This paper presents a case analysis of a failed e-government implementation in a developing country context. The project involved constructing a large system for a central government department in India. After seven years and a few million rupees in costs, the project was terminated. Prior research in failed information systems implementations has highlighted many issues, most of which are now part of software project management literature. With e-government systems, though scientific project management is diligently applied, failure rates are very high, particularly in developing countries. The analysis in this paper suggests that though issues of lack of user involvement, inadequate delegation, and improper planning are responsible, the important causes are the rituals that management enacted, that had overt rationality but buried agendas.