Reading and writing with computers: a framework for explaining differences in performance
Communications of the ACM
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
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Electronic expert-finder systems routinely store expert information in profile format. A user can view these profiles to choose the expert he/she wants to work with. In this paper we examine how profile attributes affect a user's choice of an expert. We report the results of an exploratory study in which we manipulated the structure of profiles and the medium of presentation, and measured participant behavior in an IT-Helpdesk recruitment task. We found that the presence of structure in profiles decreases, while the electronic medium (compared to paper) increases the probability of choosing the most qualified candidate.