Building consumer trust online
Communications of the ACM
Capability Maturity Model, Version 1.1
IEEE Software
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Communications of the ACM - Medical image modeling
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks
Software Quality Control
Context modeling and constraints binding in web service business processes
Proceedings of the first international workshop on Context-aware software technology and applications
Trust and TAM in online shopping: an integrated model
MIS Quarterly
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Trust is mentioned as a key success factor for e-Commerce services. While many researchers have conducted comprehensive studies to investigate the antecedents and consequences of consumer trust, there has been little work on trust development framework. This paper therefore introduces the Trust Capability Maturity Model TCMM that proposes to identify trust and progressive improvement in Business-to-Customer B2C e-Commerce websites. Trust metrics in TCMM are mainly inherited from the quality aspects in the Delone and Mclean IS success model. TCMM is composed of three main components as follows: 1 internal structure, 2 maturity levels, and 3 assessment tool. After performing some minor modifications for TCMM, the practical evaluation of modified TCMM is demonstrated by two regional online bookstores. Based on both case studies, the evaluation results can be applied to determine the level of trust in other vendors. Following the TCMM roadmap, online vendors will be able to develop a trust-building strategy for creating value and maintaining trust in their websites.