Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
The development of initial trust in an online company by new customers
Information and Management
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
TEA: A Generic Framework for Decision Making in Web Services
International Journal of Systems and Service-Oriented Engineering
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