Trust issues in the e-government implementation in Nepal

Authors:
Garima Dhakal;Prajwal Amatya;Bal Krishna Bal
Affiliations:
Kathmandu University, Dhulikhel, Kavre, Nepal;Kathmandu University, Dhulikhel, Kavre, Nepal;Kathmandu University, Dhulikhel, Kavre, Nepal
Venue:
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Year:
2012

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Abstract

This paper discusses trust as one of the primary challenges in the implementation of e-government in Nepal. We bring into focus the trust issues through field visits and experimentation of dummy portal among ICT literate youths. The user level trust concerns are identified and trust parameters are categorized accordingly. We introduce a trust framework that shows the relationship between three domains: i) Service Provider, ii) Service Recipient and iii) ICT; and explains the role of Law in the framework. The trust framework aims to mitigate citizens' mistrust in e-government and to increase user participation in the system. Hence, we recommend phase-wise implementation of e-government so that entire trust framework could be addressed in each phase.