I trust not therefore it must be risky: Determinants of the perceived risks of disclosing personal data for e-government transactions

Authors:
Ardion Beldad;Menno De Jong;MichaëL Steehouder
Affiliations:
University of Twente, Faculty of Behavioral Sciences, Department of Technical and Professional Communication, P.O. Box 217, 7500 AE Enschede, The Netherlands;University of Twente, Faculty of Behavioral Sciences, Department of Technical and Professional Communication, P.O. Box 217, 7500 AE Enschede, The Netherlands;University of Twente, Faculty of Behavioral Sciences, Department of Technical and Professional Communication, P.O. Box 217, 7500 AE Enschede, The Netherlands
Venue:
Computers in Human Behavior
Year:
2011

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Abstract

Although it is plausible to assume that the risks of disclosing personal data online are inexorably more prevalent in transactions with commercial organizations than with government organizations, such risks can also thrive in exchanges with the latter. While it is argued that risk perceptions necessitate trust, several studies have also noted that trust in an interaction or an exchange partner could significantly contribute to the reduction of the perceptions of the risks involved in an interaction or an exchange. An Internet-based survey with 208 Internet users from three Dutch cities was conducted to collect the necessary data to test the research hypotheses. Results of the online survey reveal that Dutch Internet users' trust in a government organization's ability to protect citizens' personal data and users' assessment of the sensitivity of personal data disclosed for e-government transactions are related to the perceived risks of disclosing such data negatively and positively, respectively.