Exploring the effects of direct experience on IT use: An organizational field study

Authors:
En Mao;Prashant Palvia
Affiliations:
Department of Accounting and Information Systems, College of Business, Nicholls State University, Thibodaux, LA 70310, USA;ISOM Department, Bryan School of Business & Economics, University of North Carolina - Greensboro, Greensboro, NC 27402-6170, USA
Venue:
Information and Management
Year:
2008

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Abstract

Empirical studies have investigated the effect of attitude and behavior on IT acceptance in organizations but yielded ambiguous results. Possibly they have not effectively accounted for the moderating effects of experience gained through direct interaction with the target technology. We examined the moderating effect of the length of direct experience on IT acceptance relationships and constructs. Using multi-group invariance analysis, we demonstrated that relationships between key IT acceptance constructs differed, depending on the user's experience. The incorporation of direct experience can lead to convergent results and contribute to further understanding of the process. We discuss some implications from the knowledge that IT use is a dynamic process and suggest that IT management must account for direct experience in their decision making.