The Value Creation of B2B2C E-Business Mode based on SaaS

Authors:
Li Zhao;Shouting Guo
Affiliations:
Zhongnan University of Economics and Law & Guizhou University of Finance and Economics, China;Guizhou University of Finance and Economics, China
Venue:
Journal of Electronic Commerce in Organizations
Year:
2012

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Abstract

Due to the disadvantage of enterprise information construction in B2B and B2C business models, companies cannot keep up with immediate information in developing customer service, inventory management, and customer web front-end experience. Based on the SaaS information service concept, this paper solves business problems in information technology for introducing the integrated B2B2C E-business mode. To achieve participants' utility optimization, the business processes based on value chain has been restructured, which reduces the transaction cost by information sharing. SaaS operators provide the professional value added services, including core services, forms services and extensive services.