Probabilistic reasoning in intelligent systems: networks of plausible inference
Probabilistic reasoning in intelligent systems: networks of plausible inference
Real-world applications of Bayesian networks
Communications of the ACM
A cost-benefit framework for online management of a metacomputing system
Decision Support Systems - Special issue on information and computational economics
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Bayesian Networks for Data Mining
Data Mining and Knowledge Discovery
An empirical comparison of three inference methods
UAI '88 Proceedings of the Fourth Annual Conference on Uncertainty in Artificial Intelligence
Dynamic modeling to assess the business value of electronic commerce
International Journal of Electronic Commerce - Special issue: Developing the business components of the digital economy
Development and Validation of a Perceptual Instrument to Measure E-Commerce Performance
International Journal of Electronic Commerce
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
Automating computer bottleneck detection with belief nets
UAI'95 Proceedings of the Eleventh conference on Uncertainty in artificial intelligence
Business Use of The World Wide Web: A Report on Further Investigations
International Journal of Information Management: The Journal for Information Professionals
Applying evaluation criteria to New Zealand government websites
International Journal of Information Management: The Journal for Information Professionals
Strategic motivators and expected benefits from e-commerce in traditional organisations
International Journal of Information Management: The Journal for Information Professionals
A probabilistic expert system for predicting the risk of Legionella in evaporative installations
Expert Systems with Applications: An International Journal
Feature fatigue analysis in product development using Bayesian networks
Expert Systems with Applications: An International Journal
Incremental learning optimization on knowledge discovery in dynamic business intelligent systems
Journal of Global Optimization
Intelligent fault inference for rotating flexible rotors using Bayesian belief network
Expert Systems with Applications: An International Journal
Journal of Intelligent Manufacturing
Hi-index | 12.06 |
This study applies Bayesian network techniques to analyze and verify the relationships among cost factors and benefit factors in e-service systems. This study first establishes a Bayesian network for e-service cost-benefit factor relationships based on our previous study [Lu, J. & Zhang, G. Q. (2003). Cost benefit factor analysis in e-services. International Journal of Service Industry Management (IJSIM), 14(5), 570-595]. It then calculates conditional probability distributions among these factors shown in the Bayesian network. Finally it runs a Junction-tree algorithm to conduct inference for verifying these cost-benefit factor relationships, and the data collected through a survey is as evidences in the inference process. Through the above application of Bayesian network techniques a set of useful findings is obtained for the costs involved in e-service developments against the benefits received by adopting these e-service systems. The case of 'increased investments in maintaining e-services' would significantly contribute to 'enhancing perceived company image', and the case of 'increased investments in security of e-service systems' would bring high benefits in 'building customer relationships' and 'improving cooperation between companies'. These findings have great potential to improve the strategic planning of businesses by determining more effective investments items and adopting more suitable development activities in e-service systems and applications.