A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
Information Systems Frontiers
User satisfaction from commercial web sites: the effect of design and use
Information and Management
User satisfaction from commercial web sites: The effect of design and use
Information and Management
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The rapid growth in electronic commerce places strong demands on business practices to meet customer needs in a timely and cost-effective manner. This article outlines some of the tools developed by Cisco to facilitate this growth while achieving excellent customer care and employee satisfaction. Attention is given to the steps Cisco has taken to organize to meet these dual objectives