Usability for the Web: designing Web sites that work
Usability for the Web: designing Web sites that work
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Prioritizing Web Usability
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
User satisfaction from commercial web sites: The effect of design and use
Information and Management
SUE inspection: an effective method for systematic usability evaluation of hypermedia
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Architecting for usability: a survey
Journal of Systems and Software
Further tests with click, block, and heat maps applied to website evaluations
ICCCI'11 Proceedings of the Third international conference on Computational collective intelligence: technologies and applications - Volume Part II
Visual walkthrough as a tool for utility assessment in a usability test
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
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Usability refers to the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of user. In the Web world usability is defined as set of layout, structure, arrangements, typography, and many other properties that makes website simple and easy to use. There are many techniques of the evaluation of the websites. The analysis of click and heat maps leads to the recognition of these parts of the website which are not used or of these parts of the websites in which the user is intuitively expecting a link to the next part of the site visited. The proposed block map technique used for the usability evaluation of the website is a technique which encourages to restructure the layout of the examined website and to improve the user satisfaction.