Human factors cost justification for an internal development project
Cost-justifying usability
Extending the TAM for a World-Wide-Web context
Information and Management
Knowledge management and business model innovation
Knowledge management and business model innovation
Assessing dimensions of perceived visual aesthetics of web sites
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
International Journal of Human-Computer Studies
Understanding web home page perception
European Journal of Information Systems
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Not quite the average: An empirical study of Web use
ACM Transactions on the Web (TWEB)
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
User satisfaction from commercial web sites: The effect of design and use
Information and Management
Consumer feelings and behaviours towards well designed websites
Information and Management
Web-based interaction: A review of three important human factors
International Journal of Information Management: The Journal for Information Professionals
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Government agency websites are places where both tacit and implicit organizational knowledge is managed. To maximize benefits to the organization, these websites must be tailored not only to meet immediate employee needs, but they should also be aesthetically pleasing enough to keep workers engaged and interested in exploring and sharing information. Usability testing allows users to interact with websites and give vital feedback. Knowledge acquired during the usability testing process can be used to improve the information architecture of the website and its content. Preferences for aesthetic features can be gauged simultaneously. This study included usability and aesthetics tests with federal employees who interact with the Natural Resources Management Gateway, a complex information-rich website, on a regular basis. The study clarified the relative importance of both usability and aesthetic features on employee satisfaction and identified the most preferred home page design. Involvement of employees in early design stages of knowledge management systems is strongly advised.