Integrating user-perceived quality into Web server design
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Voice over IP performance monitoring
ACM SIGCOMM Computer Communication Review
A new flexible and modular QoS mapping framework based on psychophysics
Proceedings of the IEEE/IFIP TC6/WG6.4/WG6.6 International Conference on Management of Multimedia Networks and Services
A QoE Sensitive Architecture for Advanced Collaborative Environments
QSHINE '04 Proceedings of the First International Conference on Quality of Service in Heterogeneous Wired/Wireless Networks
Evaluating information security investments using the analytic hierarchy process
Communications of the ACM - Medical image modeling
User-perceived quality of service in wireless data networks
Personal and Ubiquitous Computing
Analysis of factors affecting players' performance and perception in multiplayer games
NetGames '05 Proceedings of 4th ACM SIGCOMM workshop on Network and system support for games
ICAS-ICNS '05 Proceedings of the Joint International Conference on Autonomic and Autonomous Systems and International Conference on Networking and Services
Understanding the management of client perceived response time
SIGMETRICS '06/Performance '06 Proceedings of the joint international conference on Measurement and modeling of computer systems
User satisfaction from commercial web sites: The effect of design and use
Information and Management
Voice quality prediction models and their application in VoIP networks
IEEE Transactions on Multimedia
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The growth of emerging multimedia applications with different quality requirements has made the objective network QoS (NQoS) to be commonly considered as an inadequate metric for quality assessment in telecommunication services, being the quality of experience (QoE) concept the most predominant alternative. However, most QoE-related research studies are service-specific, not easily expandable to other multimedia services and unsuitable for tuning up network management procedures. Instead, we propose an integrated QoE management model and a calculus process that estimates final user-satisfaction over multi-service scenarios and identifies those elements that have a greater impact on users' QoE. In order to evaluate this impact, new VoIP and video perception assessment methods were developed, while state-of-the-art methods were used for web and online game services. The effectiveness of the model is demonstrated by applying a stepwise multiple linear regression method to identify both subjective and objective bottlenecks in the network.