E-commerce Site Evaluation: a Case Study

Authors:
Luis Olsina;Guillermo Lafuente;Gustavo Rossi
Affiliations:
-;-;-
Venue:
EC-WEB '00 Proceedings of the First International Conference on Electronic Commerce and Web Technologies
Year:
2000

Citing 4
Cited 4

Software metrics (2nd ed.): a rigorous and practical approach

Software metrics (2nd ed.): a rigorous and practical approach
Electronic shopping

Communications of the ACM
Improving Web information systems with navigational patterns

WWW '99 Proceedings of the eighth international conference on World Wide Web
Specifying Quality Characteristics and Attributes for Websites

Web Engineering, Software Engineering and Web Application Development

Weight-modeling of B2C system quality

Computer Standards & Interfaces
Towards a reusable repository for web metrics

Journal of Web Engineering
The 2QCV3Q quality model for the analysis of web site requirements

Journal of Web Engineering
Web application evaluation and refactoring: a qualityoriented improvement approach

Journal of Web Engineering

Quantified Score

Hi-index	0.00

Visualization

Abstract

Recent surveys on e-commerce sites confirm the increased use of the Web for shopping. The reasons of these trends have been attributed to different factors such as convenience, saving time, absence of sales pressure, among others. However, an essential site characteristic that should also be taken into account is the quality in use. In this paper, we present a case study on five e-bookstores in order to assess characteristics and attributes that influence quality in use utilizing for such an end the Web-site Quality Evaluation Methodology (QEM). The main goal of this work is to show the level of accomplishment of required quality characteristic like usability, functionality, reliability, efficiency and derived sub-characteristics and attributes, regarding the user standpoint. In addition, we focus on sub-characteristics and attributes concerning e-commerce site functionality.