An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Factors of success for end-user computing
Communications of the ACM
In the age of the smart machine: the future of work and power
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Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
Explaining the role of user participation in information system use
Management Science
Multivariate data analysis (4th ed.): with readings
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Human-computer interaction: toward the year 2000
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A structural model of end user computing satisfaction and user performance
Information and Management
The consequences of information technology acceptance on subsequent individual performance
Information and Management
Information and Management
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
Internet-based e-shopping and consumer attitudes an empirical study
Information and Management
Technophobia: The Psychological Impact of Information Technology
Technophobia: The Psychological Impact of Information Technology
Managerial information overload
Communications of the ACM
Anytime/anyplace computing and the future of knowledge work
Communications of the ACM
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Information Systems Research
Using Aggregated Data Under Time Pressure: A Mechanism for Coping with Information Overload
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences - Volume 2
When Acceptance is not Enough - Taking TAM-Model into Healthcare
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 6 - Volume 06
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information overload: addressing the productivity paradox in face-to-face electronic meetings
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Investigating teacher stress when using technology
Computers & Education
The Impact of Technostress on Role Stress and Productivity
Journal of Management Information Systems
Journal of Management Information Systems
On the biology of technostress: literature review and research agenda
ACM SIGMIS Database
Journal of Management Information Systems
Journal of Management Information Systems
Proceedings of the 2013 annual conference on Computers and people research
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
Advances in Human-Computer Interaction
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Organizational use of information and communications technologies (ICT) is increasingly resulting in negative cognitions in individuals, such as information overload and interruptions. Recent literature has encapsulated these cognitions in the concept of technostress, which is stress caused by an inability to cope with the demands of organizational computer usage. Given the critical role of the user in organizational information processing and accomplishing application-enabled workflows, understanding how these cognitions affect users' satisfaction with ICT and their performance in ICT-mediated tasks is an important step in appropriating benefits from current computing environments. The objective of this paper is to (1) understand the negative effects of technostress on the extent to which end users perceive the applications they use to be satisfactory and can utilize them to improve their performance at work and (2) identify mechanisms that can mitigate these effects. Specifically, we draw from the end-user computing and technostress literature to develop and validate a model that analyzes the effects of factors that create technostress on the individual's satisfaction with, and task performance using, ICT. The model also examines how user involvement in ICT development and support mechanisms for innovation can be used to weaken technostress-creating factors and their outcomes. The results, based on survey data analysis from 233 ICT users from two organizations, show that factors that create technostress reduce the satisfaction of individuals with the ICT they use and the extent to which they can utilize ICT for productivity and innovation in their tasks. Mechanisms that facilitate involvement of users, and encourage them to take risks, learn, explore new ideas, and experiment in the context of ICT use, diminish the factors that create technostress and increase satisfaction with the ICT they use. These mechanisms also have a positive effect on users' appropriation of ICT for productivity and innovation in their tasks. The paper contributes to emerging literature on negative outcomes of ICT use by (1) highlighting the influence of technostress on users' satisfaction and performance (i.e., productivity and innovation in ICT-mediated tasks) with ICT, (2) extending the literature on technostress, which has so far looked largely at the general behavioral and psychological domains, to include the domain of end-user computing, and (3) demonstrating the importance of user involvement and innovation support mechanisms in reducing technostress-creating conditions and their ICT use-related outcomes.