Documenting information systems for management: a key to maintaining user satisfaction
Information and Management
A study of organizational effectiveness and its predictors
Management Science
Linking mechanism supporting end-user computing
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Multivariate data analysis with readings (2nd ed.)
Multivariate data analysis with readings (2nd ed.)
Instructional technology: a key to successful information systems
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The quality of user documentation: an instrument validation
Journal of Management Information Systems
Case implementation: the importance of multiple perspectives
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
MIS as change agent: an extension of innovation diffusion theory
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Assessment of the information systems function: a study of the is/organizational interface
Assessment of the information systems function: a study of the is/organizational interface
Information Resources Management Journal
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As the line between the IS function and user functional areas becomes increasingly blurred due to end-user computing and the deeper integration of IS with organizational planning and operations, the quality of the IS/organizational interface consists of communication linkages between the IS function and other functional organizational subunits. Components of this interface include general IS/user communication and coordination mechanisms, user training and documentation, end-user support and services, chargeback policies, and alignment of IS/organizational planning processes. In an effort to better define and understand this interface, data were gathered via interviews and questionnaires from IS and user department managers and staff in nine private sector firms. The results of the research indicate that perceived IS effectiveness is related to the quality of this interface. This paper develops a model of the IS/organizational interface and provides specific focal points for improving IS personnel effectiveness with respect to the model.