Computer anxiety in management: myth or reality?
Communications of the ACM
Evolving electronic communications network: an empirical assessment
Office Technology and People - Computer-Supported Cooperative Work
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Utilization as a dependent variable in MIS research
ACM SIGMIS Database
Use and productivity in personal computing
ICIS '89 Proceedings of the tenth international conference on Information Systems
International Journal of Man-Machine Studies
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Impact of consultants on computerization success in small businesses
Information and Management
Is user satisfaction a valid measure of system effectiveness?
Information and Management
Measuring system usage: implications for IS theory testing
Management Science
Empirical evaluation of the revised technology acceptance model
Management Science
Relational development in computer-supported groups
MIS Quarterly
The measurement of user information satisfaction
Communications of the ACM
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
An empirical assessment of a modified technology acceptance model
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
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Organisations continue to make major financial investments in Information Technology (IT). Deriving the benefits from IT has proved to be challenging, and frustrating to organisations. The changes required have been substantial. IT requires technical, structural, and social changes to be effective. Less and less reliance is placed on formal control systems. Communications, interpersonal skills, and the management of differences are becoming more important. Alienation, conflict, and anxiety in the IT environment are the focus of this empirical study. Data were collected from 125 knowledge workers from different organisations. This study tests the effects of these constructs on usefulness and satisfaction of systems. Alienation and anxiety have been found to be negatively related to conflict. However, the interactionist view of conflict is supported. Conflict is positively related to both IT usefulness and satisfaction. Further, intragroup conflict is consistent with the ease of use and efficiency of systems. In contrast, interpersonal and intergroup conflict influences satisfaction. Based on these results, recommendations are made for managing IT conflict to enhance performance of knowledge workers.