International Journal of Man-Machine Studies
Explaining the role of user participation in information system use
Management Science
The measurement of user information satisfaction
Communications of the ACM
Extending the technology acceptance model: the influence of perceived user resources
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Nonlinear and Noncompensatory Models in User Information Satisfaction Measurement
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
Value-based Adoption of Mobile Internet: An empirical investigation
Decision Support Systems
The linkage between reporting quality and performance in IS projects
Information and Management
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Information systems as a reference discipline
MIS Quarterly
User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model
Information Resources Management Journal
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This paper has two major objectives. The first objective intends to answer the following question which is of significant interest to information system (IS) researchers and practitioners: How does user satisfaction (satisfaction) respond to changes in system use and system attributes? The second and more ambitious objective is to promote the application of economic theories in user behavior research. In contrast to prior research that conceived the development of user satisfaction as an information valuation and integration process, we consider such development to be embedded in the IS consumption process, that is, users gain utility (satisfaction) from consuming (using) the system. This perspective enables us to re-conceptualize user satisfaction as a proxy of utility and apply utility research in economics to study user satisfaction. An economic model of user satisfaction was developed. Two empirical studies were conducted to examine the research model. The findings confirmed the consumptive nature of user satisfaction. Apart from enriching our understanding of user satisfaction, this research demonstrates the usefulness of economic theories in user behavior research.