An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Information systems in management: 3rd ed
Information systems in management: 3rd ed
The Computer Journal
Information systems and user resistance: theory and practice
The Computer Journal
A scientific methodology for MIS case studies
MIS Quarterly
Rethinking the concept of user involvement
MIS Quarterly
The measurement of user information satisfaction
Communications of the ACM
Participative Approach to Computer Systems Design: A Case Study of the Introduction of a New Computer System
Proceedings of the 2012 iConference
The institutionalization of information system project management practices
Information and Organization
A conceptual model for the process of IT innovation adoption in organizations
Journal of Engineering and Technology Management
End-User's Disconfirmed Expectations and the Success of Information Systems
Information Resources Management Journal
Information Resources Management Journal
User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model
Information Resources Management Journal
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User-led development is gaining popularity with organizations wishing to increase user involvement and control. Typically in this approach a small group of users is given the responsibility for managing the project and representing the user community in determining requirements, testing, training, and system implementation. This paper explores the end user's perception of the quality of his or her representation and satisfaction with the application system within an organization employing user-led development. The end-user communities for two systems developed in a large Australian government corporation were surveyed. The results indicate that the user perception of representation is the most significant influence on user satisfaction-the correlation scores for the two systems studied were in excess of 0.6. Also of importance is the user's perception of management support. Both systems recorded a low average score for user representativeness (2.5 and 2.7), which is attributed in part to the large number and geographic spread of the users and to the approach adopted by the user representatives in the user-led development team.