Examining the problems of computer-based anxiety: a systemic approach

Authors:
Stephen R. Ruth;Ella P. Gardner;Barry Render
Affiliations:
Decision Sciences, George Mason University;Decision Sciences, George Mason University;Decision Sciences, George Mason University
Venue:
CSC '87 Proceedings of the 15th annual conference on Computer Science
Year:
1987

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Abstract

This paper describes the results of a large experiment that developed specific metrics for evaluating anxiety caused by computer-based information systems. The results suggest that this problem, especially prevalent among managers, may be one of the most significant ones in today's work-place. A three-step solution sequence is suggested, designed to recognize the problem and take full advantage of existing means for dealing with it efficiently.