An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
The measurement of user information satisfaction
Communications of the ACM
Face to File Communication: A Psychological Approach to Information Systems
Face to File Communication: A Psychological Approach to Information Systems
An integrated model of information systems adoption in small businesses
Journal of Management Information Systems
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Using information-systems constructs to study online- and telephone-banking technologies
Electronic Commerce Research and Applications
Explaining behavior in an internet-based learning environment
ICCOMP'06 Proceedings of the 10th WSEAS international conference on Computers
ICCSA'10 Proceedings of the 2010 international conference on Computational Science and Its Applications - Volume Part IV
The adoption of virtual banking: an empirical study
International Journal of Information Management: The Journal for Information Professionals
International Journal of Enterprise Information Systems
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The theory of planned behavior was used to model voice mail adoption for empirical study. The theory of planned behavior postulates that adoption intentions are formed by a potential user's attitudes, subjective norms, and perceived behavior control. The research focuses on the role of perceived behavioral control which has received relatively little attention in previous studies. A user support measure is introduced as one of the factors determining perceived behavioral control. Ease of use, typically thought to influence a user's Attitude, is alternatively modeled as influencing a user's perceived behavioral control. Empirical results indicated that both support and ease of use have a significant influence upon perceived behavioral control. As predicted by the theory of planned behavior, attitude, subjective norms, and perceived behavioral control were significant determinants of adoption intentions.