Principles of information systems for management (2nd ed.)
Principles of information systems for management (2nd ed.)
A critque of the stage hypothesis: theory and empirical evidence
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
The stage hypothesis and the s-curve: some contradictory evidence
Communications of the ACM
Managing the computer resource: a stage hypothesis
Communications of the ACM
Thoughts about the fifth stage
ACM SIGMIS Database
Correlates of surrogates for DSS success: an exploratory study
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Measurement of Information Technology Sophistication in Small Manufacturing Businesses
Information Resources Management Journal
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User satisfaction has increasingly played an important role in information systems (IS) organizations' effectiveness. Does an IS organization's ability to design and develop increasingly effective systems depend on its maturity? Does maturity depend on bringing in state-of-the-art technology? Is maturity related to the organizational structure of the Data Processing/Management Information Systems (DP/MIS) Unit? Is maturity related to spending increasing amounts of money on IS organizations? The importance of these questions and their answers to DP/MIS managers and users cannot be overemphasized. The research uses a field study of IS users and managers to answer these questions and other related issues. The study shows a weak but significant overall relationship between user satisfaction variables and maturity criteria defined by Nolan [25]. Further research based on the findings of the study is suggested as a means of improving the degree of relationship between maturity criteria and user satisfaction variables.