Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
The use, operation, and control of the small business computer
Information and Management
User information satisfaction: IS implementability and effectiveness
Information and Management
Using case study research to build theories of IT implementation
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Achieving IT infusion: a conceptual model for small business
Information Resources Management Journal
The measurement of user information satisfaction
Communications of the ACM
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According to previous studies, a positive attitude towards information technology (IT) among small business owners appears to be a key factor in achieving high quality IT implementations. In an effort to extend this stream of research, case studies were conducted with small business owners. A surprising finding of this study was that high quality IT implementations resulted with owners who had either a positive or a negative attitude towards IT. Another finding was that these owners also all had an entrepreneurial, or shared, management style. By contrast, owners who had an uncertain attitude about IT uniformly practiced a traditional (non-entrepreneurial) management style. This group also uniformly had low quality IT implementations. It is proposed, based on case study data, that small business owners with an uncertain attitude towards IT might experience higher quality IT results in their organizations through practicing a more entrepreneurial, or shared, management style. The study provides insights for both computer specialists and small business owners planning IT implementations.