An empirical study of user satisfaction with a microcomputer-based campus-wide

Authors:
Timothy J. Foley;Monica A. Newman
Affiliations:
Associate Director, Computing Consulting Services, Computing Center, Fairchild-Martindale Building 8B, Lehigh University, Bethlehem, PA;Manager, User Services, Computing Center, Fairchild-Martindale Building 8B, Lehigh University, Bethlehem, PA
Venue:
SIGUCCS '88 Proceedings of the 16th annual ACM SIGUCCS Conference on User Services
Year:
1988

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Abstract

The expansion of computing resources at colleges and universities throughout the country has encouraged a decentralized approach to providing computer resources. This decentralization is most evident in the widespread proliferation of microcomputers on college campuses. Universities are currently exploring the use of networking technology to connect all the resources and maximize the tremendous investment in hardware and software. This research examined a project at Lehigh University, where networking technology was used to combine the power and storage capacity of the mainframe computer with the ease of use of the personal computer. The major objective of the project was to provide the Lehigh campus — of over 7000 faculty, staff and students — with computer networking services.