Ten emotion heuristics: guidelines for assessing the user's affective dimension easily and cost-effectively

  • Authors:
  • Eva de Lera;Muriel Garreta-Domingo

  • Affiliations:
  • Universitat Oberta de Catalunya, Barcelona;Universitat Oberta de Catalunya, Barcelona

  • Venue:
  • BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
  • Year:
  • 2007

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Abstract

Emotional appeal is a key dimension in user experience that often goes unmeasured in most user-centered design projects. This paper presents preliminary work for developing a set of guidelines for efficiently, easily and cost-effectively assessing the users' affective state by evaluating their expressive reactions during an interface evaluation process. The evaluation of this dimension complements the analysis of the objective and quantitative data gathered through usability tests and the subjective feedback provided through post-test questionnaires.