Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The measurement of user information satisfaction
Communications of the ACM
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
An architecture for web-based DSS
SEPADS'07 Proceedings of the 6th WSEAS International Conference on Software Engineering, Parallel and Distributed Systems
Developing a model of technology behavior intension on strategic web resource
MATH'06 Proceedings of the 10th WSEAS International Conference on APPLIED MATHEMATICS
Handbook of Usability TestingXXX: Howto Plan, Design, and Conduct Effective Tests
Handbook of Usability TestingXXX: Howto Plan, Design, and Conduct Effective Tests
Optimization of distributed software
SEPADS'08 Proceedings of the 7th WSEAS International Conference on Software Engineering, Parallel and Distributed Systems
Predicting the continuance usage of information systems: a comparison of three alternative models
WSEAS Transactions on Information Science and Applications
Fuzzy usability evaluation of information systems in public administration
MAMECTIS'08 Proceedings of the 10th WSEAS international conference on Mathematical methods, computational techniques and intelligent systems
Usability of GeoWeb sites: case study of Czech regional authorities web sites
BIS'07 Proceedings of the 10th international conference on Business information systems
Usability evaluation of web-based GIS: case study
Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
The citizens in e-participation
EGOV'06 Proceedings of the 5th international conference on Electronic Government
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Web-based geographic information systems (WGIS) are focused on end-users who have only a very limited knowledge of GIS, if any. For this reason, WGIS applications have to be user-friendly. In the terms of a software quality, WGIS applications have to be usable. Lately, many various usability evaluation methods have been developed. Real users or their representatives are included in some of them. Other methods are based only on GIS experts' evaluation of applications. Advantage of deploying real users or at least their representatives is clear - they are able to identify some usability problems which could not be identified by experts. The problem is that usability evaluation in a real situation done by real users is quite difficult. Experimental user usability testing done by representatives of users is the next possibility. In this case, artificial environment is prepared in a laboratory and the whole experiment must be precisely conducted and controlled. In all cases usability testing method must be precisely proposed and/or adapted for the given situation and conditions. Aim of the paper is to propose a suitable experimental method based on usability user testing to identify the most serious usability problems of 14 equal WGIS applications (all applications are run by the Czech Regional Authorities and they are targeted at citizens and other end users). The proposed method is qualitative, so its main aim is to identify the most serious usability problems of the evaluated applications. The proposed method, results of testing and identified problems are described in the end of the paper.