Fuzzy usability evaluation of information systems in public administration

Authors:
Miloslav Hub;Michal Zatloukal
Affiliations:
Department of System Engineering and Informatics, Faculty of Economics and Administration, University of Pardubice, Pardubice, Czech Republic;Department of System Engineering and Informatics, Faculty of Economics and Administration, University of Pardubice, Pardubice, Czech Republic
Venue:
MAMECTIS'08 Proceedings of the 10th WSEAS international conference on Mathematical methods, computational techniques and intelligent systems
Year:
2008

Citing 9
Cited 2

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Abstract

This paper deals with the problem of evaluating a usability of information systems in public administration based on a theory of fuzzy sets. For such purpose, a completely new methodology has been created. The evaluation of the model is based on a set of criteria that synthesizes commonly used Web usability guidelines. Together with the model, Fuzzy Usability Evaluator - the application that is able to operate with the vague nature of evaluating has been developed. While the inputs are fuzzy measures, the output of the model is a crisp value representing an overall usability score of the Web portals in Public administration.