An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
A tool for measuring analysis end user computing
Information Processing and Management: an International Journal
Information technology, information systems and information management: definition and development
European Journal of Information Systems
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Variations in users' definitions of an information system
Information and Management
The measurement of user information satisfaction
Communications of the ACM
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Prior research has shown that different users can define a given information system (IS) in different ways. That is, two users evaluating the same IS may not agree on what the system actually is. This study tests whether variations in users' definitions of a system cause variations in their evaluations of the system. It is argued that users who define an IS differently will use different information in evaluating it. Under some circumstances, this will lead them to form different attitudes towards the IS. An experiment confirmed that definitional variations affect evaluations. It is suggested that systematic variations in IS definitions complicate both the interpretation of user attitude data and interactions between users and analysts. Some directions for further research are suggested.