Systems, Objectives, Solutions
Evaluating expert system tools: a framework and methodology
Evaluating expert system tools: a framework and methodology
Perceptions of system effectiveness as viewed by executives, users, and information specialists
Proceedings of the Twenty-First Annual Hawaii International Conference on Decision Support and Knowledge Based Systems Track
Managerial expert systems and organizational change: some critical research issues
Critical issues in information systems research
An analysis of the distinction between deep and shallow expert systems
International Journal of Expert Systems
The measurement of user information satisfaction
Communications of the ACM
Computer-assisted evaluation of interface designs
ACM SIGMIS Database
Organizational learning during advanced system development: opportunities and obstacles
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Quality assessment of an expert system: an instrument of regular feedback from users
Transactions on computational collective intelligence III
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In this article we discuss the problem of evaluating the quality of expert systems. The solution we propose is a diagnostic instrument that assesses the relative strengths and weaknesses of an operational expert system. Such a tool is designed to identify the characteristics and features that determine the system's quality (or lack of it) as a means of supporting the knowledge engineering process. Our approach is based on underlying concepts form socio-technical theory. It is also empirically subjected to a rigorous validation methodology.