Critical theory of technology
Diagnosis of an information system failure
Information and Management
Measuring and aligning information systems with the organizations: a case study
Information and Management
Computerization and controversy (2nd ed.)
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
The measurement of user information satisfaction
Communications of the ACM
Understanding IS evaluation as a complex social process: a case study of a UK local authority
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
The Phenomenology of Information Systems Evaluation: Overcoming the Subject/Object Dualism
Proceedings of the IFIP TC8/WG8.2 Working Conference on Global and Organizational Discourse about Information Technology
Evaluation in a Socio-technical Context
HOIT '00 Proceedings of the IFIP TC9 WG9.3 International Conference on Home Oriented Informatics and Telematics,: Information, Technology and Society
Evaluating information systems by consultation and negotiation
International Journal of Information Management: The Journal for Information Professionals
Acting with genres: discursive-ethical concepts for reflecting on and legitimating genres
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Managing stakeholders around inter-organizational systems: A diagnostic approach
The Journal of Strategic Information Systems
Towards a framework for decision making regarding IT adoption
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
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Within information systems, the question of evaluation remains as a major contentious issue, and perhaps even more so in the field of health informatics where the traditions of medicine meet and mingle with the information systems field. A review of the literature in these areas indicates that there is little agreement on the essential role of evaluation, a 'best way' to evaluate, on what and how to evaluate, whom to involve and within what paradigm to proceed. Reflecting on discussion within both traditions, this paper develops an approach to evaluation broadly based on critical theory, and argues that such an approach, while not offering a solution to all the problems of evaluation, does bring into focus fundamental questions relating to evaluation process and content. To illustrate this, the paper reflects on the strengths and weaknesses of an evaluation of a primary care intranet, and suggests how a critical approach might lead to a more meaningful evaluation and provide more significant and useful findings.