Support for information systems usage in banks

Authors:
R. Ravichandran;H. Banerjee
Affiliations:
Dr Ramarathnam Ravichandran (`Ravi) is an assistant professor of information systems at Ball State University, Indiana, USA;Dr Haragopal Banerjee is an assistant professor of finance at Ball State University, Indiana, USA
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
1994

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Abstract

Information systems (IS) technology plays a critical role in both the strategic and tactical operations of commercial banks. A study of several banks in the USA reveals various areas where support is needed for successful operation of IS. Three areas emerged from the study, namely (a) installation and updates, (b) problem solving, and (c) training and documentation. Training and documentation were the areas most lacking in support. Managers should strive for better support in this area from internal IS departments and from software vendors. A valid instrument is provided for measuring current IS support levels and for identifying and improving deficient areas.