Systems analysis and design
The management of end user computing
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
Key information systems issues for the 1980's
MIS Quarterly
Evaluating management informatoin systems
MIS Quarterly
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Information centers are appearing in many large organizations. Some Chief Information Officers CIOs have proclaimed them to be immediate successes, while other CIOs have not been convinced. When questioned further, they often mention the issue of control of the information center as a central concern. This study examines how the coercive and noncoercive use of power affects user performance and user satisfaction within the information center. The causal model is then analyzed by path analysis techniques using data collected from 180 end users in two states. The results indicate that the model is normologically valid and that information centers should rely on noncoercive sources of power in the control of their information centers.