Precision: A New Approach to Communication: How to Get the Information You Need to Get Results
Precision: A New Approach to Communication: How to Get the Information You Need to Get Results
SIGCPR '83 The Proceedings of the Twentieth Annual Computer Personnel on Research Conference
System development: an empirical study of user communication
ACM SIGMIS Database
Development of computer-based information systems: A communication framework
ACM SIGMIS Database
Key factors in knowledge acquisition
ACM SIGCPR Computer Personnel
The effects of verbal and nonverbal behaviors on mutual understanding: an empirical study
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
SIGCPR '94 Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations
System designer-user interaction: an occupational subcultures perspective
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Effects of four modes of group communication on the outcomes of software requirements determination
Journal of Management Information Systems
Establishing mutual understanding in systems design: an empirical study
Journal of Management Information Systems - Special issue: Information technology and organization design
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It is still too often the case that Computer-Based Information Systems (CIS) are developed behind schedule, over cost, do not do as much as promised, and do not satisfy their users. After 25 years of experience building these systems, why do these troubles continue to arise? A good part of the answer is that the requirements for these systems were never stated accurately and/or completely in the first place. If the requirement statements are erroneous or incomplete, how can the resulting system be expected to perform satisfactorily? In addition, errors caught or requirements discovered in later phases of the system development process can have very adverse affects on cost targets and meeting time deadlines.