A Delphi approach to acquiring knowledge from single and multiple experts
SIGBDP '90 Proceedings of the 1990 ACM SIGBDP conference on Trends and directions in expert systems
Selecting a requirement determination methodology-contingency approach revisited
Information and Management
Specifying software specification & design methods
CAiSE '94 Proceedings of the 6th international conference on Advanced information systems engineering
Quality function deployment usage in software development
Communications of the ACM
A total quality management-based systems development process
ACM SIGMIS Database
Knowledge creation in focus groups: can group technologies help?
Information and Management
Electronic Commerce
How to identify new high-payoff information systems for the organization
Communications of the ACM
Profiles of Strategic Information Systems Planning
Information Systems Research
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Rethinking Media Richness: Towards a Theory of Media Synchronicity
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Institutional Bridging: How Conceptions of IT-Enabled Change Shape the Planning Process
Journal of Management Information Systems
Journal of Management Information Systems
A Design Science Research Methodology for Information Systems Research
Journal of Management Information Systems
Developing mobile services for specific user groups using virtual environments
Proceedings of the 8th International Conference on Mobile and Ubiquitous Multimedia
An industrial case of exploiting product line architectures in agile software development
Proceedings of the 13th International Software Product Line Conference
Effect of use contexts on the continuous use of mobile services: the case of mobile games
Personal and Ubiquitous Computing
Developing mobile ubiquitous services for the elderly using virtual environments
BEBI'09 Proceedings of the 2nd WSEAS international conference on Biomedical electronics and biomedical informatics
Dynamic collaboration: participant-driven agile processes for complex tasks
ACM SIGMIS Database
Interactions and Effects of CRM 2.0 in Public Administration: Issues of Interest to IT Professionals
International Journal of Human Capital and Information Technology Professionals
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We use information theory to justify use of a method to help managers better understand what new IT applications and features will be most valued by users and why and then apply this method in a case study involving the development of financial service applications for mobile devices. We review five methods for data gathering, analysis, modeling, and decision-making and compare them with information processing methods for IS planning. Then we develop an IS planning method, an extended version of 'critical success chains' (CSC), that supports five of six of the identified information processing needs. We use this method in a project to develop ideas for mobile financial services applications at Digia, a Finland-based R&D firm. We select a group of experts and potential early adopting users. In structured individual interviews, we ask why participants prefer particular specific features the participant would expect to be part of an application. We record this data as linked chains connecting features with consequential performance and with the perceived value of such performance. The data is analyzed across participants to create network models of features, performance, and values. We conduct an ideation workshop with Digia engineers and executives to generate ideas for new systems based on the CSC models. Workshop participants created back-of-the-envelope level ideas for three new applications and business models to show graphically the flow of information, value, and revenue among parties involved in producing and using the applications. We conclude by comparing the extended CSC and other IS planning methods in terms of information theory and the information processing needs for IS planning.