Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Improving Web interaction on small displays
WWW '99 Proceedings of the eighth international conference on World Wide Web
Improving mobile internet usability
Proceedings of the 10th international conference on World Wide Web
Personalizing web sites for mobile users
Proceedings of the 10th international conference on World Wide Web
User web browsing characteristics using palm handhelds for information retrieval
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Supporting mobile commerce applications using dependable wireless networks
Mobile Networks and Applications
Evaluating Interface Design Choices on WAP Phones: Navigation and Selection
Personal and Ubiquitous Computing
A fisheye calendar interface for PDAs: providing overviews for small displays
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Using large tables on small display devices
International Journal of Human-Computer Studies
iMail: a WAP mail retrieving system
Information Sciences—Informatics and Computer Science: An International Journal
PDA Access to Internet Content: Focus on Forms
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 4 - Volume 4
The attraction of personalized service for users in mobile commerce: an empirical study
ACM SIGecom Exchanges - Mobile commerce
Proceedings of the Latin American conference on Human-computer interaction
Understanding usability in mobile commerce
Communications of the ACM - Mobile computing opportunities and challenges
Designing mobile commerce applications
Communications of the ACM - Mobile computing opportunities and challenges
DateLens: A fisheye calendar interface for PDAs
ACM Transactions on Computer-Human Interaction (TOCHI)
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Diversified users’ satisfaction with advanced mobile phone features
Universal Access in the Information Society
Systematic evaluation methodology for cell phone user interfaces
Interacting with Computers
A survey of what customers want in a cell phone design
Behaviour & Information Technology
Architecting for usability: a survey
Journal of Systems and Software
A mobile device application applied to low back disorders
Multimedia Tools and Applications
Layered evaluation of interactive adaptive systems: framework and formative methods
User Modeling and User-Adapted Interaction
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Handset is transforming from a traditional cellular phone to an integrated content delivery platform for communications, entertainment and commerce. Their increasing capabilities and value-added features provide more utilities, and at the same time, make the design more complicated and the device more difficult to use. An online survey was conducted to measure user's perspective of the usability level of their current handset using a psychometric type of instrument. A total of 9 usability factors were derived from the results of exploratory factor analysis. The total percentage variance explained by these 9 factors of the overall variance of the data was 65.20%. The average internal consistency in this study is 0.70.