An integrated model of interaction experience for information retrieval in a Web-based encyclopaedia

Authors:
Paul van Schaik;Jonathan Ling
Affiliations:
School of Social Sciences and Law (Psychology Subject Group), Teesside University, UK;Faculty of Applied Sciences, University of Sunderland, UK
Venue:
Interacting with Computers
Year:
2011

Citing 25
Cited 7

User acceptance of computer technology: a comparison of two theoretical models

Management Science
User acceptance of information technology: system characteristics, user perceptions and behavioral impacts

International Journal of Man-Machine Studies
A critical assessment of potential measurement biases in the technology acceptance model: three experiments

International Journal of Human-Computer Studies
The essential guide to user interface design: an introduction to GUI design principles and techniques

The essential guide to user interface design: an introduction to GUI design principles and techniques
Creating an effective training environment for enhancing telework

International Journal of Human-Computer Studies
Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

Information Systems Research
Factors influencing the usage of websites: the case of a generic portal in The Netherlands

Information and Management
A person-artefact-task (PAT) model of flow antecedents in computer-mediated environments

International Journal of Human-Computer Studies - Special issue on HCI and MIS
Designing emotionally evocative homepages: an empirical study of the quantitative relations between design factors and emotional dimensions

International Journal of Human-Computer Studies
Assessing dimensions of perceived visual aesthetics of web sites

International Journal of Human-Computer Studies - Incorporating knowledge acquisition
The importance of affective quality

Communications of the ACM - Special issue: RFID
Individual differences and behavioral metrics involved in modeling web navigation

Universal Access in the Information Society
The thing and I: understanding the relationship between user and product

Funology
Design aesthetics leading to m-loyalty in mobile commerce

Information and Management
The role of social presence in establishing loyalty in e-Service environments

Interacting with Computers
Evaluating the consistency of immediate aesthetic perceptions of web pages

International Journal of Human-Computer Studies
To do or not to do: Differences in user experience and retrospective judgments depending on the presence or absence of instrumental goals

Interacting with Computers
Modelling user experience with web sites: Usability, hedonic value, beauty and goodness

Interacting with Computers
An exploration of affect factors and their role in user technology acceptance: Mediation and causality

Journal of the American Society for Information Science and Technology
The role of context in perceptions of the aesthetics of web pages over time

International Journal of Human-Computer Studies
The interplay of beauty, goodness, and usability in interactive products

Human-Computer Interaction
The product as a fixed-effect fallacy

Human-Computer Interaction
Handbook of Partial Least Squares: Concepts, Methods and Applications

Handbook of Partial Least Squares: Concepts, Methods and Applications
User acceptance of information technology: toward a unified view

MIS Quarterly
User acceptance of hedonic information systems

MIS Quarterly

Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The dilemma of the hedonic - Appreciated, but hard to justify

Interacting with Computers
Values in action (ViA): combining usability, user experience and user acceptance

CHI '12 Extended Abstracts on Human Factors in Computing Systems
User-Experience from an Inference Perspective

ACM Transactions on Computer-Human Interaction (TOCHI)
Ease of icon processing can predict icon appeal

HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Evaluating the perceived and estimated quality in use of Web 2.0 applications

Journal of Systems and Software
Development of scales for the measurement of principles of design

International Journal of Human-Computer Studies

Quantified Score

Hi-index	0.00

Visualization

Abstract

An experiment, using two versions of a Web site varying in usability, tested three models of user experience: an interaction experience model, a technology acceptance model and an integrated experience-acceptance model. We found that the perceptions of three product attributes (Pragmatic Quality, Hedonic Quality-stimulation and Hedonic Quality-identification) and technology acceptance variables (the beliefs of Perceived Ease of Use, Perceived Enjoyment and Perceived Usefulness, and Intention to Use) are separate underlying psychological dimensions. A positive effect of usability on task performance, interaction experience and acceptance was found. In the interaction experience model, the evaluation of Goodness (overall interaction quality) was less stable and influenced by both Pragmatic Quality and Hedonic Quality, but the evaluation of Beauty was more stable and only influenced by Hedonic Quality. In the technology acceptance model, Perceived Ease of Use was a determinant of Perceived Enjoyment and Perceived Usefulness, and the latter two were independent determinants of Intention to Use. In the integrated model, perceptions of product attributes were independent determinants of beliefs, but evaluations were not independent determinants of Intention to Use. Future modelling work should address a range of interactive systems, information architecture and individual differences.