Being real: questions of tele-identity
The robot in the garden
External manifestations of trustworthiness in the interface
Communications of the ACM
Human conversation as a system framework: designing embodied conversational agents
Embodied conversational agents
EPCE'07 Proceedings of the 7th international conference on Engineering psychology and cognitive ergonomics
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This paper synthesizes results from two previous studies of embodied virtual agents on commercial websites. We analyze and criticize the proposed models and discuss the limits of the experimental findings. Results from other important research in the literature are integrated. We also integrate concepts from profound, more business-related, analysis that deepens on the mechanisms of rhetoric in marketing and communication, and the possible role of E-SQ in man-agent interaction. We finally suggest a refined model for the impacts of these agents on web site users, and limits of the improved model are commented.