Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Work, friendship, and media use for information exchange in a networked organization
Journal of the American Society for Information Science
Consumer trust in an Internet store
Information Technology and Management
Trust Transfer on the World Wide Web
Organization Science
The Influence of Relational Demography and Guanxi: the Chinese Case
Organization Science
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
PeerTrust: Supporting Reputation-Based Trust for Peer-to-Peer Electronic Communities
IEEE Transactions on Knowledge and Data Engineering
Two-Sided Network Effects: A Theory of Information Product Design
Management Science
Sense of Virtual Community: A Conceptual Framework and Empirical Validation
International Journal of Electronic Commerce
The Economic Leverage of the Virtual Community
International Journal of Electronic Commerce
The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty
International Journal of Electronic Commerce
Effect of Network Relations on the Adoption of Electronic Trading Systems
Journal of Management Information Systems
Cultivating Trust and Harvesting Value in Virtual Communities
Management Science
Trust and TAM in online shopping: an integrated model
MIS Quarterly
The influence of product integration on online advertising effectiveness
Electronic Commerce Research and Applications
Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model
International Journal of Electronic Commerce
Co-Creation: Toward a Taxonomy and an Integrated Research Perspective
International Journal of Electronic Commerce
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Designing Not Just for Pleasure: Effects of Web Site Aesthetics on Consumer Shopping Value
International Journal of Electronic Commerce
What Drives Social Commerce: The Role of Social Support and Relationship Quality
International Journal of Electronic Commerce
Cue consistency and page value perception: Implications for web-based catalog design
Information and Management
Journal of Global Information Management
Intention to purchase on social commerce websites across cultures: A cross-regional study
Information and Management
Aligning principal and agent's incentives: A principal-agent perspective of social networking sites
Expert Systems with Applications: An International Journal
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Active interactions and relationships among members are crucial to the success of consumer-to-consumer (C2C) e-commerce. Prior studies have rarely articulated the relationship between the social interactions among members and their loyalty to the C2C platform provider. This paper differentiates two types of trust in C2C e-commerce-mutual trust among members and members' trust in the platform provider-and then proposes that trust in the platform provider mediates the relation between mutual trust and loyalty to the platform provider. A study using a sample from Chinese C2C Web sites shows that information interaction and emotional interaction both boost mutual trust among members, which in turn boosts their trust in and loyalty to the platform provider. For platform providers, the findings suggest a strategic route to building members' loyalty in a competitive market.