Social Adaptation of ERP Software: Tagging UI Elements

Authors:
Marcus Nitsche;Martin Christof Kindsmüller;Udo Arend;Michael Herczeg
Affiliations:
Institute for Technical and Operational Information Systems, Otto-von-Guericke-University Magdeburg, Magdeburg, Germany 39106;Institute for Multimedia and Interactive Systems, University of Lübeck, Lübeck, Germany 23538;SAP AG, St. Leon-Rot, Germany 68789;Institute for Multimedia and Interactive Systems, University of Lübeck, Lübeck, Germany 23538
Venue:
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
Year:
2009

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Abstract

In this paper we present a newly designed annotation and collaboration component, which has been prototypically implemented on top of an ERP (Enterprise Resource Planning) system. Standard ERP software is often described as being inflexible in respect to personal needs of a single user or a user group. To cope with this problem, theories, and principles from classical CSCW research and design were combined with recent developments in Social Software and what is now often summarized as Web 2.0 . Our component is inspired by Web 2.0 principles like user generated content, information sharing, and harnessing network effects. As the central paradigm we applied social tagging based on folksonomies as e.g. used in del.ico.us, Flickr, and YouTube. In addition best practices from research on online community building were used to design a social annotating component for ERP systems.