Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
DEXA '02 Proceedings of the 13th International Workshop on Database and Expert Systems Applications
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The paper presents a knowledge management system designed for the Italian Department of Technology and Innovation (Dipartimento per l'Innovazione e le Tecnologie, www.mininnovazione.it)1. The Department need is to promote the realization of e-government projects on a local basis, supporting all actors involved in the design and implementation of egovernment projects in Italy. In the pursue of this objective, the Department needs at the same time to maintain consistence among e-government projects, without restricting the freedom of Local Authorities, who are autonomous in carrying out their projects. In this scenario, a knowledge management system has been designed to support work and knowledge sharing for all actors involved, who will have a chance to re-use experiences, to be guided in the projects implementation, and to join a community of people involved in egovernment projects. Since the system is oriented to support different groups of users, for each of them a specific online environment has been designed. Members of departmental e-government projects, innovators within Local Authorities, Internet users, all have the chance to share resources on egovernment: the higher involvement, the more resources are available. At the core of the system, there are private rooms designed as working environments for those strictly involved in an e-government project. Together with the design of the km system, the project faced the issues of the organisational framework for maintaining the content and of community building among users.